Beyond the Refund
The pile of envelopes on Maria’s kitchen table felt heavier than usual this year. Each one seemed to whisper “taxes,” a word that always brought a knot of anxiety to her stomach. As a single mother working two part-time jobs to make ends meet, the thought of navigating complex tax forms was overwhelming. She’d always used a paid preparer, but the fees felt like a luxury she couldn’t afford anymore. She worried about making a mistake, about missing out on credits she might be eligible for, about the sheer cost of filing.
Then, she saw a flyer at the supermarket: United Way of Susquehanna County’s Volunteer Income Tax Assistance (VITA) program. “Free Tax Preparation,” it read. Skeptical but desperate, Maria decided to give it a try.
Walking into the VITA site, she was met with a warm smile from a volunteer. The atmosphere was calm, a welcome contrast to the usual tax season frenzy she’d experienced elsewhere. She sat down with Joe, a friendly VITA volunteer who patiently listened to her situation, asked clear questions, and meticulously reviewed her documents. Joe explained each step of the process, answering Maria’s questions in a way that made sense, rather than just reciting jargon.

What Maria expected to be a stressful, confusing ordeal turned into a surprisingly reassuring experience. Joe found deductions and credits Maria never knew existed, diligently working to maximize her refund. When the final numbers were tallied, Maria was stunned. Not only was her tax return prepared accurately and without charge, but Joe had helped her secure a significant refund – money that would go directly towards new shoes for her kids and catching up on a few overdue bills.
Maria was just one of 320 Susquehanna County residents who benefited from the United Way’s VITA program this past tax season. Collectively, these residents saved approximately $64,000 in preparation fees they would have otherwise paid. More significantly, the program helped return nearly $300,000 to county residents in refunds and credits. This wasn’t just numbers on a spreadsheet; it was real money that flowed back into the local economy, helping families pay for groceries, car repairs, and essential living expenses.
Beyond the tangible savings and refunds, the VITA program offered something immeasurable: peace of mind. For individuals like Maria, it eased the immense stress of tax season, replacing anxiety with relief and a sense of empowerment. It demonstrated that with the right support, even the most daunting tasks can be managed, and that financial stability can be within reach for everyone in our community.
How You Can Help
The United Way of Susquehanna County’s VITA program isn’t just about taxes; it’s about building a stronger, more resilient community, one confident taxpayer at a time. The success of this program relies on the dedication of our volunteers and the generosity of our donors.
Your support can help us continue to provide this vital free service, saving local residents thousands of dollars and returning essential funds to our community. Please consider making a donation or becoming a volunteer with the United Way of Susquehanna County.
Visit www.unitedwayofsusquehannacounty.org to learn more about how you can contribute to programs like VITA and help us make a lasting impact in Susquehanna County. Together, we can ensure that more families experience the relief and empowerment of a stress-free tax season.
To support our mission, please consider making a donation at www.unitedwayofsusquehannacounty.org or by mail at United Way of Susquehanna County 67 Public Ave. Montrose, PA 18801.
Disclaimer: Names have been changed and details have been combined and modified to protect privacy.

